Privacy policy

Last updated: 25 September 2026

KREENUTS® respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains how KREENUTS collects, uses, stores and shares personal information when you visit kreenuts.au, shop with us, create an account, join our mailing list, leave a review, contact us or otherwise interact with KREENUTS.

Our online store is powered by Shopify, which provides the ecommerce platform we use to sell our products.

By using our website or providing personal information to us, you acknowledge that your information will be handled as described in this Privacy Policy.

What personal information we collect

The information we collect depends on how you interact with KREENUTS.

It may include:

your name
email address
phone number
billing and shipping address
account details and preferences
products you view, add to your cart or purchase
order and transaction history
payment and payment-confirmation information
communications you send to us
reviews or other content you submit
IP address
browser, device and network information
information about how you use and navigate our website
information about how you interact with our advertising and marketing.

Payment information is generally processed by Shopify and the relevant payment provider. KREENUTS does not need to directly store your complete payment card details to process your order.

How we collect personal information

We may collect personal information:

directly from you when you place an order, create an account, subscribe to marketing, contact us, enter information on our website or submit a review
automatically when you use our website, including through cookies, pixels and similar technologies
from Shopify and other service providers that help us operate our business
from advertising, analytics and marketing platforms
from third parties where permitted by law.

You can browse much of our website without creating an account or directly identifying yourself.

How we use your personal information

We may use your personal information to:

process and fulfil your orders
take and confirm payment
arrange shipping and delivery
manage returns, refunds and customer service
maintain your customer account
remember your preferences
provide and improve our website and shopping experience
understand which products and pages customers are interested in
manage product reviews
communicate with you about your orders or enquiries
send marketing communications where permitted
advertise KREENUTS online
measure the performance of our website and advertising
detect and prevent fraud, misuse or security issues
comply with legal and regulatory obligations
protect our legal rights and the rights of our customers.

We only use personal information for purposes that are reasonably connected with operating, promoting and improving KREENUTS, or as otherwise permitted or required by law.

Cookies, analytics and advertising

Like most online stores, we use cookies, pixels and similar technologies to help our website work, understand how people use KREENUTS online, measure sales and improve our advertising.

We use services including:

Google Analytics to understand how people find and use our website, including pages visited, traffic sources and website activity.

Google Ads to advertise KREENUTS across Google services, including Search and YouTube, and to measure how our advertising performs.

Google Merchant Center to provide product information to Google so KREENUTS products may appear across relevant Google shopping services.

Meta, including Facebook and Instagram, to advertise KREENUTS, measure advertising performance and, where enabled, show advertising based on interactions with our website.

Judge.me to provide and manage product reviews on our website.

These services may use cookies, pixels and similar technologies to collect information about your device and your interactions with our website.

This may include information such as:

your IP address
browser and device information
pages you visit
products you view
products you add to your cart
purchases
interactions with KREENUTS advertising.

Information may be shared with the relevant service provider so that it can provide analytics, advertising, measurement or review services to us.

KREENUTS does not sell your personal information.

These technologies may also mean that you see KREENUTS advertising later when visiting other websites, apps or platforms.

Your advertising and tracking choices

You can manage some advertising and tracking preferences directly through the relevant services.

Google personalised advertising:
myadcenter.google.com

Google Analytics:
Google provides a browser opt-out add-on at:
tools.google.com/dlpage/gaoptout

Facebook and Instagram advertising:
facebook.com/adpreferences

Browser cookies:
Most browsers allow you to block, restrict or delete cookies through your browser settings.

Changing these settings may reduce personalised advertising or analytics tracking. It will not necessarily stop you from seeing advertising altogether.

Marketing communications

If you subscribe to KREENUTS marketing, we may send you emails about products, launches, offers, promotions and other KREENUTS news.

You can unsubscribe at any time using the unsubscribe link included in our marketing emails.

Unsubscribing from marketing does not prevent us from sending important transactional communications relating to an order, payment, delivery, account or customer-service request.

How we share personal information

We may share personal information with service providers where reasonably necessary to operate KREENUTS.

These may include providers involved in:

ecommerce and website hosting
payment processing
order fulfilment
shipping and logistics
email and marketing services
analytics
online advertising
product reviews
IT and cloud services
fraud and security prevention
professional services such as accounting, legal or compliance support.

We may also disclose information:

where you ask or authorise us to do so
where required by law, court order or lawful government request
where reasonably necessary to establish, exercise or defend legal rights
in connection with a sale, restructure, merger or transfer of all or part of the KREENUTS business.

Service providers may only receive the information reasonably necessary for the relevant service and handle information subject to their own legal and privacy obligations.

Shopify

Our online store is hosted by Shopify.

Shopify collects and processes information about your access to and use of our store so that it can provide its ecommerce, payment, security and other services to us and to you.

Information submitted through our store may therefore be transmitted to and processed by Shopify and its service providers.

Shopify may also use certain information from interactions with our store in accordance with its own privacy policies and applicable law.

You can learn more about Shopify's handling of customer information through the Shopify Consumer Privacy Policy and Shopify Privacy Portal.

Overseas processing and storage

Some of the companies and service providers we use operate internationally.

As a result, your personal information may be processed or stored outside Australia, including through services provided by companies such as Shopify, Google, Meta and other technology providers.

The countries in which information is processed may vary depending on the provider, infrastructure and service being used.

Where we use overseas service providers, we take reasonable steps appropriate to the circumstances to ensure personal information is handled consistently with applicable privacy requirements.

How we store and protect your information

We use Shopify and other third-party technology providers to store and process information needed to operate KREENUTS.

We take reasonable steps to protect personal information against misuse, interference, loss, unauthorised access, modification or disclosure.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

You should also take reasonable steps to protect your own account information and passwords.

How long we keep personal information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including to:

provide customer service
maintain transaction and business records
meet accounting, tax and legal obligations
resolve disputes
prevent fraud
enforce our agreements and policies.

The exact retention period may vary depending on the type of information and applicable legal requirements.

When information is no longer required, we may delete it, anonymise it or securely dispose of it where reasonably practicable.

Your privacy rights

Depending on applicable law and the circumstances, you may request:

access to personal information we hold about you
correction of inaccurate or incomplete information
deletion of certain personal information where applicable
information about how your personal information has been handled.

To make a request, contact us at hello@kreenuts.au.

We may need to verify your identity before processing a request.

Some information may need to be retained where required for legal, financial, security or legitimate business reasons.

Children

Our website and products are not specifically directed at children for the purpose of collecting personal information.

We do not knowingly seek to collect personal information directly from children without appropriate involvement from a parent or guardian where required.

If you believe a child has provided us with personal information in circumstances where they should not have, please contact us at hello@kreenuts.au.

Third-party websites and services

Our website may contain links to third-party websites, apps or platforms.

Those services are operated independently from KREENUTS and may have their own privacy policies and practices.

We are not responsible for the privacy, security or content of third-party websites or services.

We recommend reviewing the privacy information of any third-party service you choose to use.

Access and correction

You may contact us if you would like to access personal information we hold about you or believe that any information we hold is inaccurate, incomplete or out of date.

Please email hello@kreenuts.au with enough information for us to understand and respond to your request.

We may ask you to verify your identity before providing access or making a correction.

Privacy complaints

If you have a concern or complaint about how we have handled your personal information, please contact us first so that we can investigate it.

You can contact us at:

Email: hello@kreenuts.au
Address: 3/13 Pioneer Avenue, Tuggerah NSW 2259, Australia

Please include enough information for us to understand the issue.

We will review your complaint and respond within a reasonable period.

If you are not satisfied with our response, you may also be able to make a complaint to the Office of the Australian Information Commissioner (OAIC).

Information about privacy complaints is available at oaic.gov.au.